Who we are
ProDirect Properties lets and manages residential property in Johannesburg. For POPIA we are the responsible party: we decide why and how your personal information is processed.
Our Information Officer is Diego De Carvalho. Write to him about anything in this notice at info@prodirectproperties.co.za.
What we collect through this website
Only what each form asks for. Fields marked optional can be left out.
- Report a repair
What: Your name, mobile number and (if you give it) email; the building and unit; what is wrong, how urgent it is, and when and how a contractor can get in.
Why: To log the repair, book the work, arrange access and tell you how it is going.
- Request a viewing
What: Your name, email and mobile number; the home you asked about; the day, time of day and move-in date you suggest; anything you add.
Why: To arrange the viewing and talk to you about renting that home.
- Owner brief or question
What: Your name, email and phone number; who owns the property, what kind it is, how many homes, where, whether it is let and who runs it now, when you would want us to start, how you prefer to be contacted, anything you add, and whether you want our occasional news.
Why: To understand your property, prepare a proposal and contact you about it. News by email only if you ticked that box.
Every form also records that you gave consent, the version of the wording you agreed to, and when. If you email, call or WhatsApp us, we keep what you send so we can deal with it.
The website measures visits with Vercel Web Analytics and Speed Insights, which count page views and loading times without cookies and without identifying you. We use no advertising or tracking cookies.
What we hold to manage homes
For the homes we manage we keep records of owners (names, contact details, and the identity or registration numbers needed for the mandate), tenants (names, contact details and identity numbers needed for the lease), the properties, units and leases (rent, dates and increases), and repairs.
Owners who use the owner portal see the records for their own properties only: units, leases, rents and dates, and tenants’ names. The portal never shows identity numbers, and it never shows tenants’ phone numbers to owners. Each owner’s access is limited to their own properties by the database itself, not only by the website.
Why we may process it
POPIA allows processing on these grounds (section 11), and we rely on them as follows:
- Your consent, for the website forms and for news by email.
- A contract, to let, manage and repair a home under a lease or a management mandate, or to take steps you asked for before one.
- A legal duty, for example the records property practitioners and landlords must keep.
- Legitimate interests, such as keeping our records accurate and our systems secure.
We do not sell personal information, and we do not use it for anything a reasonable person would not expect from the purpose it was given for.
Who else handles it
We use operators who process information only on our instructions and under contract: Supabase, which hosts our database and owner logins, and Vercel, which hosts this website. Contractors booked for a repair receive what they need to do the job: the address, access details and how to reach the tenant.
Supabase and Vercel may store or process information on servers outside South Africa. Where that happens, we rely on their contractual and security commitments, which give protection comparable to POPIA, as section 72 requires.
How long we keep it
Only as long as we need it for the purpose it was collected for, or as long as the law requires us to keep it, whichever is longer. Enquiries that do not lead anywhere are deleted once they are dealt with and no longer needed. Lease, rent and repair records are kept for as long as tenancy and tax law require.
How we protect it
Access is by invitation only, every database table restricts who can read which rows, connections are encrypted, and identity numbers are never shown on any screen. Website visitors can send a form but can never read what anyone else has sent.
Your rights
- Ask whether we hold information about you, and for a copy of it.
- Ask us to correct it, or to delete it where we no longer may keep it.
- Object to processing based on our legitimate interests.
- Withdraw consent at any time. It does not affect what we did before, or processing we must do for a contract or the law.
- Stop news by email at any time, using the link in the email or by telling us.
Email info@prodirectproperties.co.za. We may ask you to confirm who you are before we act on a request.
Complaints
Tell us first and we will try to put it right. You may also complain to the Information Regulator of South Africa at any time: inforegulator.org.za.
Changes
If we change this notice we will update the date at the top. The consent wording on our forms carries a version, so we always know which wording you agreed to. Contact us with any question.